16.11.2018

I recommend you choose them

The folks over at Lagoon Car Rental were of great help to us during the entirety of our stay in Iceland. Pick-up from the Keflavik airport was seamless and the Mitsubishi Outlander we were provided with was exactly as advertised; clean, well-maintained and great on fuel. We had planned to return the car after a few days in Reykjavik for a motorhome from another rental company to travel the ring road. Nordic Campers, the company we had made the reservation with, was an utter disgrace. The motorhome was completely opposite as advertised; it was antiquated, dilapidated and filthy. The heater was broken, the battery was dead, and the water tank hadn’t been drained and replenished. We demanded a full refund from Nordic Campers, and much to our surprise based upon the otherwise terrible service we received, they obliged and reimbursed us in full. We returned the Outlander back to Lagoon Car Rental and explained what had just happened to us. The staff jumped immediately and ended up offering us the same rate we had paid the first two days so that our trip could continue on without a blemish. Staff at Lagoon informed us that the Outlander was booked later in the week, but that they would coordinate with and re-book another guest to accommodate us. We scrambled and booked a combination of bed & breakfasts, hotels, and air-bnb’s as we made our trip around the ring road. The Outlander was safe and performed great in driving rain, heavy winds, and snow-covered roads of the north. Our trip around the ring road was on the cusp of being halted before it began. It’s only fair that I thank the staff at Lagoon Car Rental for saving our trip. We made our reservation at the Silfra Fissure later that morning and never looked back. Lagoon Car Rental has my complete and unequivocal vote of confidence. If you’re traveling to Iceland, I recommend you choose them. You won’t regret it.

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