Lagoon Car Rental Reviews
Fantastic Car Rental in Iceland
I would highly recommend this company. They sent me a nice email after booking my Dacia Duster, asking me my flight number so they could pick me up at the airport. I couldn’t find it (I’m not a huge traveler, I wasn’t sure where to find it). So instead I told them my airline and my ETA and they got back to me right away telling me they found the flight number for me and not to worry. They picked me up at the airport, we filled out the paperwork at their office that’s only maybe 5 minutes away, and I was on my way in less than an hour after wheels touched down. Returning the vehicle was painless as well. We went out and looked at it together to check the condition of the vehicle, it looked good, and they had me on the way back to the airport in plenty of time. Everyone was very friendly and professional, and if I were to ever travel Iceland again, this is the only car rental company I would use.
Lagoon Car Rental was absolutely amazing, from the airport pick up to the amazing customer service from there car rental staff! Anton really went over an above helping us out it was greatly appreciated. Anyone travelling to Iceland I would recommend using Lagoon Car Rental 100%
I recommend you choose them
The folks over at Lagoon Car Rental were of great help to us during the entirety of our stay in Iceland. Pick-up from the Keflavik airport was seamless and the Mitsubishi Outlander we were provided with was exactly as advertised; clean, well-maintained and great on fuel. We had planned to return the car after a few days in Reykjavik for a motorhome from another rental company to travel the ring road. Nordic Campers, the company we had made the reservation with, was an utter disgrace. The motorhome was completely opposite as advertised; it was antiquated, dilapidated and filthy. The heater was broken, the battery was dead, and the water tank hadn’t been drained and replenished. We demanded a full refund from Nordic Campers, and much to our surprise based upon the otherwise terrible service we received, they obliged and reimbursed us in full. We returned the Outlander back to Lagoon Car Rental and explained what had just happened to us. The staff jumped immediately and ended up offering us the same rate we had paid the first two days so that our trip could continue on without a blemish. Staff at Lagoon informed us that the Outlander was booked later in the week, but that they would coordinate with and re-book another guest to accommodate us. We scrambled and booked a combination of bed & breakfasts, hotels, and air-bnb’s as we made our trip around the ring road. The Outlander was safe and performed great in driving rain, heavy winds, and snow-covered roads of the north. Our trip around the ring road was on the cusp of being halted before it began. It’s only fair that I thank the staff at Lagoon Car Rental for saving our trip. We made our reservation at the Silfra Fissure later that morning and never looked back. Lagoon Car Rental has my complete and unequivocal vote of confidence. If you’re traveling to Iceland, I recommend you choose them. You won’t regret it.
They are amazing on this work! It’s the second time I rented from this company and would never regret! 🤗
Thank You Lagoon Car Rental!
I got a Dacia Duster 4WD from Lagoon Car Rental. They picked me up from the airport on time. Driver was friendly so was the young guy doing the paperwork. I was told to go outside to check the car and mark any existing problems on the sheet of paperwork I was provided. The car had more dings and scratches than any rental I ever seen in my life but I understand that’s Iceland with some people going to the highlands F gravel roads so I’m not that surprised. Some of the problems where already marked, other were not. I marked what I could, the biggest dent in the back was pre-marked as a scratch.(?) The rest was easy and fast. I took pictures just in case and drove off the parking lot but when I turned the wipers on I noticed two small cracks in the windshield! I drove back immediately talked to the same person but he was already busy with next customer so he said he will make a note in the computer. (I would definitely feel better if he made a note in the actual paperwork) In general the whole process was quick with no push on the insurance. All together it was a positive experience (minus the not marked windshield which I missed with the rain drops on it) the car was clean and performed as it should. Returning was quick and I got a ride back to the airport without any additional waiting. Thank You Lagoon Car Rental! Iceland is a beautiful place!
Easy going, professional, no hassle
Easy going, professional, no hassle. Will return again and use these guys.
|Great service, representative was waiting to pick us up at airport and take us to car.
They had the car ready to go on arrival and everything was very efficient.
We loved the quality of the service
|We loved the quality of the service .
First the car was the one we wanted and it was in very good condition (minus a minor point I will develop later)
The staff was really friendly, professional and helpful both at the check in and out. Really good and enjoyable experience. To improve even more a really good current service, I would suggest that you refine even more the technical check of some essentials that are not obvious to check when you get the car, such as light bulbs or wiper blades for example. In our case we had one of the front head light not working but it took us a few days to notice it. Because we were already too far away from Rekjavik and we managed without the two head lights so far, we decided not to bother you with this matter and to carry on enjoying our trip. The fact the two front low level lights were working minimised the impact of the faulty front light a lot.
Really good service, well done guys and we definitely will rent again with you next time in Iceland or recommand you to our friends
We have had a magnificent experience with you, thank you. If we had not had rental business with you, we would have still wanted to come in for a chat. Your customer service is something tomorrow at;)
|Great company. This was our second trip to Iceland and our second time using Lagoon Car rental. Cars were in excellent condition. Pickup and dropoff was easy and quick. Highly recommend.|
Prompt, friendly service
|Prompt, friendly service. Quick and easy shuttle to and from the airport. Fast and simple check out, check in of the vehicle. Vehicle was fairly new and in excellent condition and very clean.|
Friendly team as always
|Friendly team as always. This is my second time renting from Lagoon and won’t be my last. The shuttle bus to/from the airport works very efficiently, and to my surprise the team at the office recognised me from last year!
The whole booking and rental process was smooth and simple, with very quick communication from Lagoon when I had questions. I would always recommend the team for car rental in Iceland, and cannot wait to return for another visit and another car from Lagoon. Thanks!
|Professional employees. Helpful tips as this was our first trip. Would recommend.|
Very helpful and easy!
|Very helpful and easy! Thank you!|
Fantastic and hassle free service
|Fantastic and hassle free service. Both workers I dealt with there were wonderful and helpful. Vehicle was clean and full of fuel on pickup. I will definitely recommend lagoon to other people I know who travel to Iceland.|
Excellent service, friendly staff, good advice re driving in Iceland. Very helpful and easygoing!
The Crew was kind and helpfull
|The Car was rather new, in good condition, perfectly clean and ready to drive. The Crew was kind and helpfull. The proces of returning the car was easy and fast. I recomend Lagoon Car Rental.|
Very nice service
|Very nice service from airport pick up and drop, smooth overall process and the car we got was almost new and quite comfortable|
Friendly staff and nice environment
|Friendly staff and nice environment. Easy transaction. Thank you very much.|
Everyone was friendly and helpful once we got connected.
|Easy to rent and the car was great. Only suggestion would be to have better instructions at the airport pickup…I had to walk around and ask where to find the Lagoon desk, and that’s when they told me to wait by the door. I had to call you to get someone to pick us up, which is ok if I had known to do that. Also, many US travelers will have phones that don’t work in Iceland so the calling may be a problem.
Everyone was friendly and helpful once we got connected.
The service we got from Lagoon car rental was very good!
The service we got from Lagoon car rental was very good! I really enjoyed renting from you guys, and will do so again if I ever return to Iceland!
Everything was great
Everything was great. Thank you.
service and communication was good
service and communication was good but the car itself – the window wipers were not no good to where it was a safety hazard when driving in the rain and snow (it would not effectively wipe the window and air ventilation setting didn’t help either). I am sure this would be an one-off and easy fix
Service was great, on time at the airport and quick handover once in the office
Service was great, on time at the airport and quick handover once in the office. The car itself was in pristine condition and prepared properly for the road conditions.
The only small suggestion would be a shuttle service at the Reykjavik office to the centre, as it is a bit far from it. I understand this is a tricky issue to solve and it doesn’t affect at all on my opinion of the company, but I think this service would make even better the already wonderful experience of renting from Lagoon Car Rental.
Great car rental agent
Great car rental agent. Quick pick up at the airport, the car was preheated for us and ready to go in just 5 min (after I filled out the paperwork) Friendly employees and a wonderful, clean car
Service parfait rien à redire au top
Service parfait rien à redire au top
Excellent. Keep it up!
Great service very friendly
|Great service very friendly – pick up /drop off at airport was wonderful as was the simple process to rest and return car|
I thought it was great!
|I thought it was great!! Would have been helpful to have either a Map or like a Guide to drive here in Iceland as people who are used to drive on the right side of the wheels may find it unsettling to have to drive on the left side for the first time. Perhaps you guys could do something to set these first timers at ease.|
Can’t fault anything
|Can’t fault anything. The service desk staff were friendly and straight talking, I wasn’t pushed to buy extra insurance, car was clean and ran well, airport transfer was fast and painless. In all, you run a great outfit.|
We had a great experience with Lagoon Car Rental.
|We had a great experience with Lagoon Car Rental. From the pick-up at the airport, to the counter service, to the quality of our car, to the drop-off everything was perfect. I would not rent with any other company in Iceland. They were incredible!|
Very helpful and friendly staff
Very helpful and friendly staff. Good value for money which is a very rare thing in Iceland!