If the car is damaged during the rental, you should contact our customer support immediately. By contacting us and sending pictures of the damages, we can speed up the process of getting an estimated repair cost.
If a car comes in with a damage that was not noted in the initial condition report, we charge an estimated amount for the repairs. If you have insurance with us, you will be charged the self-risk. Please keep in mind that repair costs in Iceland may be considerably higher than what you may encounter in your own country.
We try to keep our damage procedure as transparent as possible. After the customer has been charged for the damage, photos are taken of the damages and an initial damage report is filed. The vehicle is taken to a repair shop to receive a CABAS examination, an internationally acknowledged damage estimation system, to assess the cost of repair. If the initial deposit, or the self-risk, is higher than the damage estimates you will be refunded the difference.
If the extent of the damage is such that the car is inoperable, we provide towing services for a fee. If you have the roadside assistance waiver it reduces the cost for any assistance to Zero.
Damage claims can take up to 30 days to be processed, depending on how severe the damages are.
Any enquiry regarding the status of the damage assessment and resolution procedure, missing documents or general questions regarding a damage case are to be sent to our claims department at info@lagooncarrental.is
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