| We left it late to book a car but I was able to do this on the morning of our trip via ‘live chat’ which was fantastic. Only issue was I had chosen to pay at time of booking and this must not have been made clear on tge paper work to the office as when we were completing the paperwork we were charged again. This was immediately refunded although apparently takes several days to clear to the account. This wasn’t an issue for us but for anyone on a tight budget for their trip it could be. Also when you are given the car you are given a sheet which marks pre-existing damage and asked to check this for yourself. This is good however as it was lashing with rain, windy and dark we were nervous we had missed something which would mean when we returned the vehicle we would be blamed and hence charged. Fortunately this didn’t happen but i have to say it was a worry which was there in the background throughout our trip. To avoid this i think it would be better if the staff member came with you to examine the car. For others coming behind us I also think if it could be made clear that you will be met at the airport with a staff member holding a sign this would be good- as we weren’t sure what was happening when we arrived as the person meeting us wasn’t immediately there. Overall the service was great and we were very pleased. The above are just suggestions which we consider would have improved our experience. Thank you. |
06.03.2019